Booking & Cancellation Policy

1. What you can book

We offer several bookable experiences through the website or by direct contact:

• General visits: walk-in access to arcade, PC and consoles. Booking isn't required but is recommended on weekends and tournament nights.
• VR booths: solo or group sessions in 30 or 60-minute blocks.
• Esports stations: high-performance PCs bookable in 1, 2 or 4-hour sessions.
• Private events: part or all of a venue for birthdays, corporate events, team building or tournaments.
• Tournaments: entry into scheduled competitions via the event page or on arrival.

2. How to book

You can book online, by email or by phone during opening hours. You'll receive a confirmation email once your booking is confirmed and payment accepted. A booking is only guaranteed once you receive that confirmation.

3. Payment

We accept major credit and debit cards and popular local e-wallets (PromptPay in Thailand, QRIS in Indonesia, MoMo in Vietnam) through our secure payment provider. For private events and large groups we may require a deposit or full prepayment to hold the date. All prices are shown in US dollars ($) and include applicable local taxes unless stated otherwise. Invoices are issued by email and can include your tax ID at the time of booking.

4. Cancelling your booking

You can cancel or change your booking free of charge up to 24 hours before the scheduled time. Cancellations with less than 24 hours' notice, or no-shows, are charged in full.

For private events and tournaments, cancellation terms are set out in the respective agreement. As a rule, at least 7 days' notice is required for a full refund or rebooking credit.

5. Changing the date

One change per booking is allowed, subject to availability. Requests made at least 24 hours in advance are free. Requests within 24 hours are treated as a cancellation and new booking.

6. Refunds

Refunds are made to the original payment method within 5 to 10 business days when the cancellation follows this policy. No refund is due for no-shows or cancellations made outside the allowed window.

7. Late arrivals

Please be punctual. Arriving late may shorten your session, and time cannot be extended into the next slot. Arriving more than 15 minutes late to a VR or esports session without notice may result in the slot being released and treated as a no-show.

8. Cancellation by us

We may cancel or reschedule a booking due to equipment failure, staff shortages, severe weather or other circumstances beyond our control. In those cases you'll receive a full refund or the option to rebook at no extra cost.

9. Group and event bookings

Private event and group bookings are confirmed by written agreement specifying the number of participants, catering, equipment, duration, total price, deposit and cancellation terms. Changes to headcount or event details must be requested at least 48 hours in advance.

10. Booking contact

For questions, changes or cancellations, write to play@uniqgamehall.com or call your nearest venue during opening hours using the numbers on our contact page.